Newberry Brothers - Privacy & Policies

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Items Available

We specialize in the following services:

• Large inventory of fresh flowers for any occasion
• Weddings / Wedding Flowers
• Sympathy and Funeral flowers
• Birthday Flowers, Get Well Flowers, Anniversary Flowers
• Plants
• European/dish gardens
• Modern and traditional flower arrangements
• High-style floral arrangements
• Silk flower arrangements
• Dried floral arrangements
• Extensive gift line
• Gourmet fruit baskets
• Gift baskets
• Greeting cards

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Contact Information

If you have any questions or need more information, please call us directly at (303) 322-0443. Our staff is here to serve you and make your flower-sending experience a pleasure. For less urgent questions, you may email us at [email protected].

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Areas Served

Our shop serves the following areas: Denver and select nearby cities. Please call us for any delivery questions.

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Satisfaction Guarantee & Refunds

We offer a 100% satisfaction guarantee on all purchases. Due to the perishable nature of flowers, it is our policy not to issue a refund on any purchases made. However, we are happy to ensure customer satisfaction by offering replacements for those orders that do not meet our customer's expectations. Alternatively, we might offer free upgrades on future orders or a store credit. Please call us to request help with an order if you are dissatisfied. Some restrictions may apply.

The maximum liability of any purchase is the total value of the purchase. We reserve the right to not issue refunds, redeliveries, credits, etc. at our sole discretion.

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Delivery Policy

We will always try to accommodate a time sensitive order. Same day deliveries are generally available if placed before noon, but may not be available around major holidays. Please call us if you have any questions about the timing of your delivery. If your delivery requires a specific time we will be happy to offer you our express delivery service for an additional fee, if available. Sunday delivery is available when the store is open. If Sunday delivery is not available, your order will be delivered the next day. There is an additional delivery/service fee on most delivery orders. No matter what your budget is, we guarantee that you'll receive a beautiful arrangement that you’ll be happy with.

Deliveries may be requested to arrive in the morning by 12 noon or by 5pm, if the arrangement is being delivered to a business. Special requests will be accommodated to the best of our ability, however, there may be additional fees or restrictions for deliveries needed within two hours of placing an order.

To ensure prompt delivery, recipients may be called to schedule a delivery. If the recipient is unavailable at home, the delivery may be left safely at a door or with a neighbor. Redeliveries are sometimes necessary if the recipient is unavailable, the delivery driver believes the flowers or gift would be damaged or lost by leaving them, or if there are no neighbors available. If the recipient is located at work, we may be required to leave the flowers at a reception area or similar space if we are not allowed direct access to the recipient’s location. We will make every effort to hand deliver the flowers directly to the recipient.

We may attempt to call you or the recipient if we have delivery questions or problems. If you elect to receive an email, you should get a message shortly after the flowers have been delivered. Please note that there can be up to an 8 hour delay on email delivery notifications.

We will do our best to fulfill delivery date and time requests, but cannot always guarantee delivery times and dates, including express delivery options.

*Please note, during major floral holidays such as Valentine’s Day and Mother’s Day, we are unable to guarantee any timed delivery requests but will try our very best to accommodate.

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Out-Of-Town Orders

We can send flowers through our network of expert florists to most towns in the United States, Canada, and the rest of the world! For orders outside of our local delivery area, one of our florist partners may design and deliver your flowers. Please note that due to local availability, the florist who delivers your order may have to make substitutions to the flowers, vase, or gifts, while doing their best to maintain the overall look and feel of the arrangement you choose. We are unable to control what other florists send and cannot guarantee any specific delivery times or dates for out-of-town orders but will do our best to accommodate any requests. There may be additional fees associated with out-of-town orders. Rarely, we may not be able to find a florist to make and deliver your out-of-town order. If this happens, we will provide alternatives or cancel your order.

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Substitution Policy

Due to the availability of certain flowers, substitutions may occasionally be necessary to create your bouquet. Great care is taken to maintain the style, theme, and color scheme of the arrangement, using flowers of equal or greater value. Additionally, the substitution of certain vases or gifts may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.

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Website Accessibility Statement

We are committed to making our website accessible to all customers. We work hard and take steps to provide for the usability and accessibility of this website and our products and services. We communicate with our 3rd party website provider to provide services and access compatible with common browsers, accessories, and other tools and technology and we strive to provide accessibility for all customers. Please know that during this ongoing work and efforts to provide usability and accessibility for any customer, it may not be possible in every area of our website, technology, services or products with current technological restrictions, vendor restrictions, and other restrictions. However, your feedback is very serious and important to us so we can continue to improve and evaluate ways to accommodate all customers.

Since accessibility is extremely important to us, please feel free to reach out to us with any concerns about the accessibility or functionality of our products and services by emailing “[email protected]” with information about the nature of the issue, how you would prefer to get a response from us, how to best contact you, which website you are contacting us about, and any other information you wish to provide. We will work hard to try to provide the help and information you need via a communication method that works for you. Thank you for your help and patience as we strive to provide an accessible and usable website with products and services on an ongoing basis.

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Privacy Policy

This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.

Information We Collect

If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction.

When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users demographics and interests, so that we can better understand and serve our users.

"Cookies"

Cookies are small files which store certain information about your activity on the website and are stored on your computers hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer, so that you dont have to reenter information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.

Our Use and Disclosure of Your Information

When opening an account or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line no emails or reply to our email with the subject line no emails.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use.

We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally identifying information.

We may share your information with Teleflora and other reputable vendors for the purpose of sending out special offers via email and/ or in connection with the services provided by our site such as the delivery of flowers. Your information will not be shared for any other purpose and will be kept secured.

We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.

All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.

Linked Sites

If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.

Changes to Privacy Statement; Consent

We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

Questions and Comments

We welcome your questions and comments about this Privacy Statement.

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Pets and Flowers and Plants

If you are purchasing flowers for yourself or for someone else, please note that some flowers and plants can be toxic to pets. Since we care about our furry friends and all kinds of pets, we request that you keep this in mind when ordering flowers, plants, and gifts. No matter what, you should always try to keep flowers and plants away from pets (and children) and you should be cautious when choosing the flowers to order. Given that flowers and plants are subject to occasional substitution, we suggest calling us directly with your requests. We will do our best to accommodate your needs, but cannot guarantee that the flowers or plants will be completely safe around pets. So be sure to always keep pets away from your beautiful flowers and plants, just in case. Please review trusted resources and consult your professional veterinarian before keeping any flowers or plants around pets.